About Me
I have experience in IT support and customer service, where I developed strong troubleshooting, communication, and teamwork skills. Working in both technical and fast-paced retail environments has taught me how to collaborate with others to solve problems efficiently and support users effectively.
Work Experience
Renaissance Arts of Education — Palmetto, FL
Information Technology Specialist — May 2024 – Present
- Support teachers and students with technology needs
- Set up and image Chromebooks and Windows devices
- Maintain printers (fix jams, replace toner, replace drum)
- Assist with IT projects and daily technical tasks
- Handle most print jobs across the campus
- Organized the work office to create more storage space
- Relocated network cables for better accessibility
- Replaced Chromebook internal and external parts with new parts
- Created inventory management sheets for Chromebooks, printer toners, and drums
- Documented issues and solutions with clear steps in the ticketing system
- Guided users through step-by-step solutions over the phone, email, or in person
- Prioritized and managed multiple technical issues at once
- Set up new employee workstations (monitors, docks, PCs)
- Performed basic troubleshooting for slow computers, crashes, and system errors
- Filled pallets with technology for e-recycling
Winn Dixie — Palmetto, FL
Retail Associate — September 2022 – May 2024
- Received and unloaded shipments; restocked merchandise
- Provided excellent customer service and resolved customer concerns
- Maintained cleanliness and organization of the stockroom and sales floor
- Assisted customers and gathered shopping carts
- Loaded carts with merchandise for restocking shelves
- Stacked empty pallets and broke down cardboard for the baler